Pricing
Support
When you need help, you can rely on our professional, comprehensive support, directly from the developers of SweepMe!.
How we help
Support channels
Whether you are configuring a setup, refining a measurement procedure, or troubleshooting an instrument connection, we work with you until everything runs smoothly.
Email
Send us your question, logs or screenshots, and we answer by email.
Support ticket system
Open a ticket in our support portal and follow its progress until it is solved.
Video meetings
Share your screen and we work through your setup together, live and step by step.
Pricing
Support agreement
A yearly contingent of support hours that you use whenever you need it. Contact us for a quote that fits your lab.
What the agreement includes
- Flexible support whenever needed
- Annual access to at least 24 hours of support
- Billed in units of 15 minutes
- Unused hours expire after the agreement duration of 12 months
- Support agreements renew automatically
- Higher number of yearly support hours possible
Fast response
Typical response time of less than a day, often within a few hours.
Starting at 2,880 EUR per year
For 24 hours of support, with discounts for academia.
What we cover
Typical support topics
- Help with the use of the sequencer
- Solving communication problems (hardware drivers, adapters)
- Creating or revising scripts for the Pro Module CustomFunction
- Configuring modules
- Version migration
- Feedback to your own development of instrument drivers and CustomFunction scripts
- SweepMe! driver creation, revision, and optimization
- Help with object oriented programming in Python
- Selecting new instruments and equipment
Support by measurement experts
You are not talking to a call centre. Support comes directly from the developers who build SweepMe!, physicists from TU Dresden who spent years getting stubborn measurement setups to run. Whether an instrument will not respond, a sequence behaves oddly or a driver needs adapting, we know the hardware side as well as the code.
Free resources
Quick questions
For quick questions, you can also reach us in our Forum, refer to our Wiki, or ask our Support AI.
Forum
Ask the community and our team in the SweepMe! Forum.
Wiki
Look up concepts, modules and worked examples in the SweepMe! Wiki.
Support AI
Get answers around the clock from our Support AI.
Need help with your measurement setup?