Support

Get-started support

We offer a hands-on seminar to introduce your team to SweepMe! and teach them how to create and customize individual measurement sequences. The seminar can accommodate up to 5 people and can be tailored to your specific field of interest.

• 4 hour online-workshop including 1 hour Q&A session
• Introduction of the SweepMe! concept with many hands-on examples.
• Dynamic adaption to your needs during the meeting.
• Up to 5 persons can attend (more people on request)
• Video-meeting via Microsoft Teams
• Price: 490 EUR

General support

This basic support is available to anyone who needs a quote on selective basis.

• Help with the use of the sequencer
• Help with solving communication problems (hardware drivers, adapters) at already working setups.
• Support by support ticket system, email, and video meeting (including screen sharing)
• Technical support with using SweepMe!
• Suggesting optimizations.
• Please note: This support does not include help with creating new measurement setups, settings or scripts.
• Price: Depending on your request, we will send you an individual quote.

Enterprise support

This support is dedicated to larger SMEs and corporates that need continuous support in a 365 model.

• Priority handling of support tickets
• First answer within 24 hours during weekdays.
• Technical support with using SweepMe!
• Help with the use of the sequencer
• Help with solving communication problems (hardware drivers, adapters) at already working setups.
• Explaining the use of the add-on modules.
• Suggesting optimizations.
• Support by support ticket system, email, and video meeting (including screen sharing)
• Please note: This support does not include help with creating new measurement setups, settings or scripts.
• Price: 500 EUR per month per computer setup