Get-started support
We offer a hands-on seminar to introduce your team to SweepMe! and teach them how to create and customize individual measurement sequences. The seminar can accommodate up to 5 people and can be tailored to your specific field of interest.
- 4 hour online-workshop including 1 hour Q&A session
- Introduction of the SweepMe! concept with many hands-on examples.
- Dynamic adaption to your needs during the meeting.
- Up to 5 persons can attend (more people on request)
- Video-meeting via Microsoft Teams
- Price: 490 EUR
General support
This basic support is available to anyone who needs a quote on selective basis.
- Help with the use of the sequencer
- Help with solving communication problems (hardware drivers, adapters) at already working setups.
- Support by support ticket system, email, and video meeting (including screen sharing)
- Technical support with using SweepMe!
- Suggesting optimizations.
- Please note: This support does not include help with creating new measurement setups, settings or scripts.
- Price: Depending on your request, we will send you an individual quote.
Enterprise support
This support is dedicated to larger SMEs and corporates that need continuous support in a 365 model.
- Priority handling of support tickets
- First answer within 24 hours during weekdays.
- Technical support with using SweepMe!
- Help with the use of the sequencer
- Help with solving communication problems (hardware drivers, adapters) at already working setups.
- Explaining the use of the add-on modules.
- Suggesting optimizations.
- Support by support ticket system, email, and video meeting (including screen sharing)
- Please note: This support does not include help with creating new measurement setups, settings or scripts.
- Price: 500 EUR per month per computer setup