Our Services

Support

Get-started support

We offer a hands-on seminar to introduce your team to SweepMe! and teach them how to create and customize individual measurement sequences. The seminar can accommodate up to 5 people and can be tailored to your specific field of interest.

  • 4 hour online-workshop including 1 hour Q&A session
  • Introduction of the SweepMe! concept with many hands-on examples.
  • Dynamic adaption to your needs during the meeting.
  • Up to 5 persons can attend (more people on request)
  • Video-meeting via Microsoft Teams
  • Price: 490 EUR

General support

This basic support is available to anyone who needs a quote on selective basis.

  • Help with the use of the sequencer
  • Help with solving communication problems (hardware drivers, adapters) at already working setups.
  • Support by support ticket system, email, and video meeting (including screen sharing)
  • Technical support with using SweepMe!
  • Suggesting optimizations.
  • Please note: This support does not include help with creating new measurement setups, settings or scripts.
  • Price: Depending on your request, we will send you an individual quote.

Enterprise support

This support is dedicated to larger SMEs and corporates that need continuous support in a 365 model.

  • Priority handling of support tickets
  • First answer within 24 hours during weekdays.
  • Technical support with using SweepMe!
  • Help with the use of the sequencer
  • Help with solving communication problems (hardware drivers, adapters) at already working setups.
  • Explaining the use of the add-on modules.
  • Suggesting optimizations.
  • Support by support ticket system, email, and video meeting (including screen sharing)
  • Please note: This support does not include help with creating new measurement setups, settings or scripts.
  • Price: 500 EUR per month per computer setup

Contact us for more information